SHIPPING INFORMATION

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. When your order is shipped, we will send you a confirmatory email.

Delivery times are estimates and provided as guidelines only. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. During the sale and holiday periods, the large amount of orders can result in longer delivery times.

For security reasons, all jovana.style online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. JOVANA AG cannot be held accountable for any of these customs duties and import taxes. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge. It will be your sole responsibility to claim such import charges back from the applicable authority in your country.

If you have any questions regarding international delivery please contact us on office@jovana.style

RETURNS

JOVANA AG has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 days following receipt of the Product(s). The customer must contact the customer service beforehand via office@jovana.style to obtain a “Return Authorisation”. Once you have received the return authorisation for your order, you can return the product(s) back to us. No parcel shall be accepted without a return authorisation . Returned items must comply with our returns policy: Items must be returned in their original condition with all tags attached in the branded packaging provided. It must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Please take care when trying on your purchases and return them in the same condition you received them. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender. JOVANA AG is not responsible for the refund any import tax/duty that your order may have incurred for returned items. JOVANA AG cannot be held responsible in the event of loss, theft or damage of the returned parcel. Returned parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

The Product(s) must be returned to:

JOVANA AG Attention: Customer Returns

Am Wasser 18,

8806 Baech

Switzerland

After receiving the returned product refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method. Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

SALE ITEMS

Prices as marked. No price adjustments on previous purchases. We’re not accountable for the minor damages to the packaging boxes. Please allow up to 7 business days to process your order.

PRODUCT CARE

All JOVANA products are the result of exceptional research, resulting in fine details identified with high quality luxury. They are all carefully handcrafted by skilled Italian masters achieving outstanding quality. The variation in colour and texture are natural characteristics of beautiful tanned leather. All types of leather and other delicate materials (including metal accessories) suffer from humidity. Please keep your product away from prolonged intense sunlight, heat, humidity, oil, grease (make up), alcohol (perfumes, solvents) and other abrasive products as JOVANA cannot assume responsibility of the eventual deterioration and mishandling of the product. Likewise avoid contact with any materials which may transfer their colours pigments on the product. Always store your product in the protective bag provided when not in use. The care with which you use and look after your product will preserve its beauty.

It is our intention not only to create beautiful shoes but to ensure their longevity and durability through the correct use of this care guide.
For more information please contact us directly on office@jovana.style and we will be very happy to assist you.

VERY IMPORTANT

COVID -19 UPDATE

Before you go browsing new favourites, please know we are committed to protecting the health and wellbeing of our clients, co-workers and partners. All packages are packed and being shipped out in the safest conditions. We are grateful for your support – please take extra good care of yourself and your loved ones.

DISCLAIMER

The contents of www.jovana.style site are the exclusive property of JOVANA AG and therefore protected and covered by national and international legislation. Consequently, users are not authorized to use these contents for purposes not specifically indicated by the site. In the event of violation, JOVANA AG may reserve the right to take action against the violator. JOVANA AG reserves the right to modify at any time the contents of its site, without prior warning. There is no charge for browsing the www.jovana.style site, portal access is free and registration is discretionary. Information and data in the www.jovana.style portal are carefully verified. We apologise in advance for any inaccuracies and we would ask users to contact us at the addresses below, so we can make rectifications. By registering, the user agrees and concurs, moreover, that JOVANA AG is in no way responsible, directly or indirectly, for any damages of any nature or type suffered by the user or by third parties during browsing and consultation of the www.jovana.style site, and in relation to any ensuing initiatives in which the user may decide to participate. We remind all users that they are liable for the truth and completeness of information they transmit to the www.jovana.style site. This information will be given independently by users when they register and are sent strictly personal email account and password. Equally, at the time of issue, the user has explicitly authorised addressees of this information to handle these data, in compliance with current legislation. Moreover, when registering, JOVANA AG informs the user, who is therefore aware of this, that the company is cannot be held liable for any other sites the user may access using links included in the portal. Consequently, JOVANA AG declines any responsibility for the contents of these sites and is in no way liable for any damages of any nature or type suffered by the user or by third parties deriving from their use or from what they offer. The user may unsubscribe at any time by following the instructions given in the portal.

For further information please contact JOVANA AG at: office@jovana.style

PRIVACY POLICY

This Privacy Policy provides users of the site www.jovana.style (the “Site”) with the fullest and clearest information on the processing of their personal information through the Site under the General Data Protection Regulation (GDPR) (EU 2016/679).

Pursuant to statutory requirements, this Privacy Policy also indicates:

The nature of the personal information processed;
The purposes and means of the processing of personal information;
The identity and contact details of the data controller(s);
The contact details of the Data Protection Officer (DPO);
Any third parties involved in the processing activities;
The retention period of personal information;
The security measures adopted to protect personal information;
The privacy rights of users.

This Privacy Policy applies to the Site only and does not concern any website or platform to which the Site may link.

Users with fewer than 16 (sixteen) years old are not allowed to consent to the processing of Personal information without parental authorization.

CONTROLLER

Under the GDPR, the controller is the subject that, alone or jointly with others, determines the purposes and means of the processing of personal information.

The joint controllers for the data processing related to the activities of the Site are:

JOVANA AG; with registered office at Am Wasser 18, 8806 Baech, Switzerland, office@jovana.style

With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, JOVANA AG acts as the sole Controller.

PERSONAL INFORMATION.

PURPOSES OF PROCESSING.

“Personal information” means any information relating to users and that identifies them personally, either alone or in combination with other information.

Personal information is collected automatically by the Site or received via multiple sources: forms, chat, e-mail, apps, devices, social media and other means.

The Site processes personal information in various shapes for the following purposes:

BROWSING DATA

The Site collects non-sensitive browsing data by automatic means in order to enable and improve user navigation (e.g., IP address, date/time of the visit and its length, any referring URL, the pages visited on the Site, the device used and other information).

The processing of such information allows users to access the Site and fully enjoy its features and services.

Furthermore, browsing data may be used to verify that the Site is functioning properly.

From time to time, browsing data are processed anonymously for statistical purposes.

Browsing data are unlikely to allow identification of the relevant data subject. However, by their very nature, browsing data may allow identification of the users if associated with other information.

The browsing data described above are stored only temporarily in compliance with the applicable law.

ORDERS

At checkout, the Site asks users to provide personal information for the essential purpose of fulfilling their purchase orders and comply with contractual obligations (e.g., name and surname, e-mail address, delivery address, etc.).

Such personal information is also essential for the Customer Service to assist customers on enquiries and for any related necessity, before or after the sale (for instance, with respect to the order delivery status or on product returns).

Personal information related to orders will be stored as long as required to comply with contractual obligations and with the applicable tax and financial reporting obligations.

The Site may also verify the payment instruments used by customers to purchase on the Site (e.g. credit or debit card, etc.) for the main purpose of preventing fraudulent activities or pursuant to the applicable anti-money-laundering laws. As full reliance for payment verification is given to third party payment processors, the Controllers do not process or store any financial information belonging to customers.

Failure to provide the personal information required at checkout will prevent users from completing an order on the Site.

Based on its legitimate interest to improve its relationship with customers, the Site will send to the latter email communications with product suggestions, discounts, feedback requests or other updates. Customers are always free to unsubscribe from such email communications (for instance, by clicking on the “unsubscribe link” at the bottom of each email).

SITE REGISTRATION

When users opt to register a personal Site account, they are asked to submit personal information (e.g., date of birth, gender, etc.). The Site clearly indicates which personal information is mandatory (or not) to set up a Site account.

Users must submit personal information that is true and accurate at the moment of registration and are invited to maintain their personal information up-to-date (if any modification occurs) by logging into the personal account to make all relevant changes.

Users who choose to enable or log in to their Site account via a social media, should be aware that when they connect their Site account to a social media account, the Site collects certain personal information the User has already provided to that social media (for example, the email address and public profile on Facebook).

The Controllers do not oversee or control such social media services or the user’s profiles on these services, and do not establish privacy settings or rules for how personal information on those services will be used. Users are highly encouraged to read all policies and information regarding the applicable social media services to learn more about how they process personal information.

NEWSLETTER AND MARKETING COMMUNICATIONS

On the Site, users can opt to receive newsletters and commercial communications.

The Site always collects the explicit, free and unambiguous consent of users prior to submitting newsletters and marketing communications to these users or, more in general, before undertaking electronic marketing initiatives dedicated to them.

In such cases, users may be invited to submit personal information in addition to their e-mail address (e.g., gender, country of residence, etc.) for the purpose of having newsletter and marketing communications tailored to the user profile.

Users can always easily withdraw their consent from receiving newsletters and commercial communications in the following ways:

Through their account settings;
By clicking on the ‘unsubscribe’ link in any of such email;
By contacting our Customer service.

With respect to personal information of non-registered users who have opted to receive newsletters and marketing communications, JOVANA AG acts as the sole Controller.

PROFILING

Under the explicit user’s consent, newsletter and marketing communications may be tailored to the user “profile”, based on the personal information the Site collects or receives about the concerned user.

With respect to the customers of the Site, it is in the Site’s legitimate interest to process personal information to offer more interesting products, to improve the Site and to personalize the products offered on the Site.

The main purpose of profiling is to propose products, services and initiatives more responsive to the tastes, shopping habits and interests of users and customers.

Personal information may be also used for remarketing, retargeting or profiling purposes, including via third parties (e.g., social networks, etc.).

Neither the Site nor the Controllers will ever carry out any profiling activities relating to children.

COOKIES

Information relating to the cookies used on the Site can be found at the following link: Use of Cookies.

SHARING AND TRANSFER OF PERSONAL INFORMATION

The Controllers may transfer personal information of customers to primary third-party suppliers, acting as “data processors” (the “Processors”), for the purpose of performing business operations in order to fulfil their contractual obligations.

The Controllers will make their best effort to ensure that all Processors will apply their industry best practice to protect personal information and that they will not use personal information for any other purposes than those agreed with the Controllers.

For instance, the Controllers may share personal information with the following categories of Processors:

Couriers and postal operators;
Fulfilment centers and warehouses;
Advertising, digital, marketing and social media agencies;
IT service providers;
Customer care service providers;
Payment service providers.

In such cases, sharing personal information with the Processors is necessary for the Controllers to fulfil their contractual obligations and, also, to improve the Site’s products and services.

Users can request an updated list of the Processors involved in the processing of personal information relevant to the Site’s activities by writing an email to: info@brox-design.com

The Controllers must always reserve the right to disclose personal information about users as required by law (for instance, in response to law enforcement requests), and where needed to protect the rights of the Controllers or their affiliates or third parties.

Moreover, personal information may be disclosed to other companies within the same corporate group of each of the Controllers, or to third parties in the event of a corporate restructuring process, in full compliance with the applicable law.

In any other cases, the sharing of personal information will be conditional upon the preliminary and explicit consent of the user, unless processing is allowed under an alternative legal basis.

The Controllers will not transfer any personal information outside the European Economic Area (EEA), unless the user has explicitly authorized such transfer or the transfer of personal information outside the EEA is allowed by the GDPR on another legal basis.

PROCESSING METHODS AND SECURITY MEASURES

Personal information of users is processed by the Controllers with IT, automated and electronic tools and, in limited cases, by using documentary means. In accordance with the GDPR, specific security measures have been implemented to prevent data loss, unlawful or improper use, and unauthorized access.

Only authorized employees of the Controllers, and authorized employees of the third-party suppliers, acting as Processors on behalf of the Controllers, have access to personal information related to the Site activities. Data processing agreements are in place with the Processors to ensure that they always meet the level of security required by the GDPR while processing personal information related to the Site activities.

While the Site adopts primary security measures to prevent loss, destruction or dissemination of personal information, at the same time it cannot exclude the safety risks that are naturally involved by online transmission of data. The user accepts the inherent risks of providing personal information over the internet and will not hold the Site responsible for any breach of security, unless this breach is due to the Site’s negligence or willful default.

RETENTION OF PERSONAL INFORMATION

The Controllers will store personal information for as long as it is needed to provide users and customers with the required services or to meet legal or tax obligations or for the minimum period prescribed by the law.

In order to determine the appropriate retention period for personal information stored by the Site under user consent, the Controllers will take into account multiple factors to ensure that personal information is not stored for longer than the necessary or appropriate period. Such criteria will also include:

The purpose for which the Site holds personal information;
Legal, tax and regulatory obligations in relation to that personal information;
The type of ongoing relationship with the concerned user or customer (how often the user logs into their Site account, whether users continue to receive marketing communications, how regularly they browse or buy on the Site, etc.);
Any specific user request in relation to the deletion of personal information;
Legitimate business interests.

The Site will promptly delete or anonymize personal information that is no longer needed or retained according to the law.

CONNECTION TO THIRD-PARTY WEBSITES OR PLATFORMS

The Site may contain banners, advertising messages and other links to third-party websites or platforms. The Controllers cannot control or be held responsible for the conduct of such third-party websites or platforms with respect to privacy law. Users are encouraged to read their privacy policies to verify how they collect and process personal information.

THE RIGHTS OF USERS

Users are entitled to receive confirmation as to whether the Controllers hold any personal information about them.

If this is the case, under the GDPR, users also hold the rights to:

Be informed about the collection and use of their personal information;
Access their personal information at no cost;
Have inaccurate personal information rectified, or completed (when it is incomplete);
Have personal information erased (“the right to be forgotten”);
Under specific conditions, obtain the restriction or suppression of their personal information;
Obtain and reuse their personal information for their own purpose across different services when processing is based on a contract or on consent, and the processing is carried out by automatic means (“the right to data portability”);
Under specific conditions, to object to the processing of their personal information;
Object at any time to the use of personal information for “profiling” or “automated decision-making” purposes.
The right to submit complaints related to the collection and processing of personal information to the competent supervisory authority;
The right to withdraw consent to the processing of personal information at any time.

Users can contact the Site for any enquiry and to exercise their privacy rights at the following email address: office@jovana.style

CHANGES TO THIS PRIVACY POLICY

Any future changes to this Privacy Policy will be posted on the Site and, where appropriate, notified to users by email.

Users are encouraged to read this Privacy Policy frequently to check for any updates or changes.

Last update: May 2023